By Wayne Risher
January 27, 2011
The Federal Aviation Administration has recognized outstanding customer service by air traffic controllers at Memphis International Airport.
The agency on Wednesday awarded the Dorothy Tharnish Customer Service Award to controllers at the Memphis Tower and Terminal Radar Approach Control (TRACON).
FAA spokesman Lynn Lunsford said the award is given once a year to an individual or group of employees to recognize excellent work.
Officials of the National Air Traffic Controllers Association said the award resulted from collaborative management-union efforts and came during challenging times, as the airfield underwent major construction.
The tower has 34 certified professional controllers and trainees and the radar facility has 37.
“We always strive to provide the safest possible operation and we also realize that with the massive cargo operation of FedEx here, efficiency is key. Even a couple of extra minutes in the air can make the difference between a profitable flight and one that’s not,” said Chris Piercy, NATCA’s TRACON facility representative.
Source: MEMPHIS COMMERCIAL APPEAL