According to a survey done by Directravel, travelers want the airlines to ‘fess up to their role in delays. In the face of airline press releases and continuous attacks against the general aviation community, passengers aren’t buying it. 46% of respondants said that delays over 1 hour by the airlines were unacceptable. The most telling statistic was “more than 80% feel airlines should provide a sliding scale refund if flights are late.”
Since airline overscheduling has been commonplace for many airline companies, passengers are now demanding the airlines take responsibility and change to fit their customers rather than catering to their bottom line.
Read the rest of the survey HERE.