Read this New York Times column about how the airlines treat their customers in coach. It’s scary, but we all knew that. Also read this quote from Spirit Airlines CEO, it sums up the airlines’ attitude toward customers nicely.
“Please respond, Pasquale, but we owe him nothing as far as I’m concerned. Let him tell the world how bad we are. He’s never flown us before anyway and will be back when we save him a penny.” – Ben Baldanza, CEO of Spirit Airlines